How does shipping work?
When ordering online, all our products except those shipped via freight carrier have shipping included in the cost and you pay the price you see (not including taxes, fees, etc.), no strings attached. We ship via FedEx or UPS (Home Delivery), FedEx or UPS (Business Delivery), FedEx 2 Day or UPS (Expedited), and USPS Priority Mail. All orders that are large enough to be shipped via freight carrier we will provide you with a freight quote which the purchaser will pay for the freight expense. All freight shipments must have a freight form filled out in full before we can book your freight for pick up. We strive to ship in-stock items within one to three business days after receiving order.
Freight charges we assess are the exact amount we are quoted from the freight carrier with 0% markup.
How do I calculate shipping?
There is no need for calculating shipping the price you see is the price you pay (not including taxes, fees, etc.), no strings attached. The only time you will need to know what shipping costs is on freight orders which the buyer pays for the freight expense and on orders which you would like to pay for expedited shipping. On freight orders you will need to select the custom freight quote option at check out and fill out the freight form so we can provide you with a freight quote.
- We ship via FedEx or UPS (Home Delivery), FedEx or UPS (Business Delivery), FedEx 2 Day (Expedited) and USPS Priority Mail.
How fast is shipping?
We normally ship orders via FedEx or UPS Ground or via Freight Truck. We strive to ship in-stock items within one to three business days of receiving your order.
If some items on your order are temporarily out of stock, we will hold your order for up to 1 week.
If we expect a longer delay, we will contact you to give you the options of
(a) shipping what is currently available and the back-ordered item(s) later or
(b) waiting until everything is in stock before shipping or
(c) canceling the back-ordered item(s) and shipping the items which are in stock.
We do our best to get your orders processed and provide same day shipping if received before noon Pacific time. This is not always possible but our goal on every order placed!
How does freight work?
If shipping via freight truck you must be able to accommodate a truck at your residence/business and that it is your responsibility to unload the freight. Some items cannot be unloaded without using a forklift/lift gate. If unloading by hand, be prepared to off-load the pallet that holds your order in approximately 15 minutes, or you may be charged an additional fee by the trucking company for the extra time (rates up to $100/hr).
Do not sign for your freight shipment until you have confirmed an identical count of boxes, bags, rolls, bundles, pails, etc. and have checked very carefully for apparent and/or concealed damage. We will not accept any responsibility for missing and/or damaged items unless you note a count discrepancy and/or identify damage on the bill of lading at the time of delivery *Take pictures immediately of damaged freight*.
Tracking and Receiving Orders:
All orders shipping via FedEx, UPS or USPS Priority Mail, with the exception of drop-ship orders, will be provided with tracking information via an email to the email address provided on the order on the day the order is shipped. Please contact us immediately if you think your shipment is lost or if your shipment arrives damaged.
When your order arrives, open the package immediately and inspect the content against the packing slip. Notify us immediately of any shortages or damages, do not discard any damaged items or shipping cartons (please take pictures). The shipping company may require an inspection prior to approving any claim and most will require pictures of the merchandise.
Shipping to Hawaii, Guam, Alaska, Puerto Rico and the US Virgin Islands:
Items are generally shipped to these locations via USPS Priority Mail. USPS Priority Mail does not guarantee transit time and Parcel Post can take up to several weeks to AK, HI, and PR.
FedEx and UPS 2 Day services only run on business days. FedEx and UPS 2 Day orders placed on Friday will not arrive until Monday. Expedited shipments are paid for by the buyer. Please contact us to arrange for expedited shipment.
Drop Ship Orders:
Drop ship orders will often be delivered within one week of ordering, but in some cases these orders can take longer due to product availability and weather delays. Once an order has shipped, your order cannot be canceled. Drop Ship orders will be updated with a email containing the tracking number as soon as the product has shipped.